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DOMESTIC SHIPPING
Web orders take 2-5 days to arrive post order placement (unless stated otherwise per product style). Shipping time may vary depending on availability for order processing and delivery in the US. All items are shipped using USPS and if a package is lost by USPS, stolen or damaged, SONSON cannot be held responsible.
A tracking number and email confirmation will be provided for all orders, with the exception of USPS First Class Mail (this option is economy shipping and does not provide tracking). Rates are based on customer's address and the weight of their order.
INTERNATIONAL SHIPPING
Please allow 1-2 weeks for order processing if you're out of the country. If you do not see a shipping option for your country or region, please email sonson@sonson.com and we will add it. Cost to ship ranges from $12-$20 based on destination.
DUTIES
Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees.
RETURNS
We create all our items with love in hopes that you will enjoy it, however, if for some reason you don't, please contact us at sonson@sonson.com. We do not accept returns or broken items purchased through retailers that sell SONSON, so please contact the store in which you purchased the item for assistance.
For issues with face masks, we do offer a replacement for masks that have experienced quality/wear issues (i.e. popped elastic) within the first 30 days of purchase. We do not offer replacements or exchanges after 30 days. WE DO NOT ACCEPT ANY MASK RETURNS!
Our policy lasts 30 days. This means you place your order on Jan 1st, your order arrives on Jan 5, then you have 30 days remaining to return the item/s for refund (i.e. Feb 4th). If 30 days have gone by since you received your item/s, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused/worn and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Custom made orders
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
SALE ITEMS (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sonson@sonson.com and send your item to: 484 Lake Park Ave #400 Oakland California US 94610.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/discount code will be mailed (or emailed) to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
SHIPPING
To return your product, you should mail your product to: 484 Lake Park Ave #400 Oakland California US 94610
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
